|
|
Schedule and Outline
Schedule
Days 1 and 2 8:00 a.m. to 5:00 p.m. (Lunch - noon to 1:00 p.m.)
Body of Knowledge Topics Module 1 Module 2 Lean Core Operations Operational Vision & Strategy Innovations in Product Design & Market Service Suppliers & Customers (relationship development) Core Operations & Processes
Module 3 Business Core Operations - Support Functions (Finance & Accounting, HR, Materials Management, Information Technology, Sales & Marketing, Quality Assurance, Process & Manufacturing Engineering, & Legal & Regulatory) Administrative Vision & Strategy
Module 4- Quality, Cost & Delivery Measures
- Quality & Quality Improvement
- Cost & Productivity Improvement
- Delivery & Customer Service Improvement
Module 5 Business Results Customer Satisfaction Business Results
|
|
|